At Boksomi, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Physical Books
Returns
You may return eligible physical books within 30 days of receiving your order.
To qualify for a return:
- The book must be unused, unread, and in its original condition.
- The book should be returned in its original packaging where possible.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items cannot be returned unless they are faulty or damaged:
- Books showing signs of use or damage caused after delivery.
- Clearance or final sale items.
- Gift cards.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect book, please contact us within 48 hours of delivery. Include your order number and photographs of the item so we can resolve the issue promptly.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your return is approved:
- Your refund will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping Costs
- If the return is due to our error or because the item is damaged or defective, we will cover the return shipping costs.
- For all other approved returns, the customer is responsible for the cost of returning the item.
eBooks
Because eBooks are digital products delivered immediately after purchase, they are generally non-refundable once the download has been delivered or accessed.
However, you may be eligible for a replacement or refund if:
- You receive the wrong eBook.
- The file is corrupted or cannot be opened.
- The eBook cannot be downloaded due to a technical issue on our side.
Please contact us within 7 days of purchase so we can investigate and resolve the issue.
How to Request a Return or Refund
To request a return or refund, please contact our customer support team and provide:
- Your order number.
- Your full name.
- A brief description of the issue.
- Photos of the item, if it is damaged or incorrect.
We will respond as soon as possible with the next steps.
Contact Us
If you have any questions about this Return & Refund Policy, please contact our customer support team. We are committed to providing prompt assistance and ensuring the best possible customer experience.